Gold Coast businesses don't run on a nine-to-five schedule, and neither should their IT support. A booking system that crashes on a Saturday morning in peak season, EFTPOS dropping out during dinner service, or a site supervisor locked out of email at 6am: these aren't "log a ticket and we'll see you Monday" problems.

BigByte Tech provides managed IT support across the Gold Coast, from Southport and Surfers Paradise down to Burleigh, Robina and Coolangatta, with a 24/7 rapid-response SLA and fixed monthly pricing. You get a full IT team watching your systems, for less than the cost of hiring one technician.

IT services we deliver on the Gold Coast

  • Managed IT support: proactive monitoring, patching, unlimited helpdesk and on-site visits when needed.
  • Cyber security: a baseline built on the ACSC Essential Eight with multi-factor authentication, hardened devices, restricted admin access and tested backups.
  • Cloud migration and backup: Microsoft 365 setup and management, plus backup strategies that survive ransomware.
  • Business phone systems: modern VoIP phone systems that follow your team between the office, home and the road.
  • Websites and automation: fast, SEO-ready business websites and workflow automation that cuts admin hours.

Built for the way Gold Coast businesses work

Tourism and hospitality: your busiest day is everyone else's day off

School holidays, long weekends and event weeks are exactly when your booking platform, point-of-sale and Wi-Fi are under the most load, and when downtime costs the most. Our monitoring catches degrading systems before the rush, and our 24/7 response means a Saturday-night failure gets worked on Saturday night.

Trades and construction: your office is a ute

Quoting software, job management apps, shared plans and email all need to work from a phone or tablet on site at Coomera as reliably as they do at head office. We set up cloud systems and device management designed for teams that are rarely at a desk, and lock them down properly, because a lost phone shouldn't mean a data breach.

Professional and medical services: compliance isn't optional

Law firms, accountants, brokers and clinics handle exactly the data the Privacy Act and the Notifiable Data Breaches scheme care about. We build security and backup around those obligations, and document it, so when a client, insurer or regulator asks how their data is protected, you have a real answer.

Remote-first support, on-site when it matters

Around nine in ten issues are fixed faster remotely: we connect to the affected machine within minutes instead of driving the M1. That's better for you, with shorter downtime and no call-out fees baked into your bill. For hardware failures, network and cabling work, office fit-outs and projects, we're on-site anywhere on the Coast. Being based in South East Queensland means we cover both Brisbane and the Gold Coast with the same team and the same SLA.

Transparent fixed-fee pricing

One flat monthly fee per user covers monitoring, maintenance, security management and unlimited remote support. Projects are quoted separately and approved before any work starts. If you want to sanity-check our pricing against the market, read our honest guide to what managed IT support costs in Australia. We wrote it precisely because this industry loves hiding its prices.

Comparing providers? Take our 12 questions to ask an IT support company into every sales meeting. The answers separate genuine partners from ticket factories.